SoftNAS® Migration & Upgrade Advisory

SoftNAS® Migration & Upgrade Advisory

June 28, 2022

This Migration & Upgrade advisory is issued to inform any customers on any version of SoftNAS® 3, 4, and up to 5.1. A migration or upgrade to SoftNAS® 5.2.4, which is the current version of the software as of the date of this advisory.

SoftNAS® versions 3, 4, and up to 5.1 are no longer supported, effective June 1, 2022 due to underlying technology changes and security vulnerabilities addressed in the most recent versions.

In upgrading or migrating to SoftNAS 5.2.4 or greater, customers receive immediate and effective advantages:

    • Security/Compliance – latest CVE’s addressed
    • Performance – best-in-class performance across multiple Cloud applications vs. other providers
    • Support – the underlying technology of CentOS and related kernel has gone End-of-Life (EoL) and can not be supported
      • Any Support package you may have from Buurst will require you to be on the latest version of SoftNAS®

To get started, please contact our Migration Support team at

Learn more about SoftNAS 5: New version of Linux, Kernel, Samba

Learn the new rules of cloud storage

Learn the new rules of cloud storage

SoftNAS is now Buurst, and we’re about to change the enterprise cloud storage industry as you know it.

Watch the recording of our groundbreaking live webinar announcement on 4/15/20 and learn how:

  • To reduce your cloud storage costs, and save up to 80% on cloud storage costs and increase performance (yes, you read that right!)
  • Applying configuration variables will maximize data performance, without storage limitations
  • Companies such as Halliburton, SAP, and Boeing are already taking advantage of these rules and effectively managing Petabytes of data in the cloud

Who should watch?


  • Cloud Architects, CIO, CTO, VP Infrastructure, Data Center Architects, Platform Architects, Application Developers, Systems Engineers, Network Engineers, VP
    Technology, VP IT, VP BI/Data Analytics, Solutions Architects
  • Amazon Elastic File System (EFS) customers, Amazon FSx customers, Azure NetApp File System (NFS) customers, Isilon customers
How the SoftNAS QuickStart Wizard Helps You Deploy SoftNAS in the Cloud

How the SoftNAS QuickStart Wizard Helps You Deploy SoftNAS in the Cloud

In our ongoing quest to improve user experience, we’ve created a new QuickStart Wizard to assist you on your journey with SoftNAS. The SoftNAS QuickStart Wizard takes the guesswork out of deploying your SoftNAS instance on AWS. By providing basic information about your desired deployment, your SoftNAS instance will be provisioned for you, providing you or your application with ready and accessible storage, compatible with key industry protocols, including CIFS, NFS, AFP or iSCSI.

AWS Region

1.) The first step in the journey of a new SoftNAS deployment is to select the region to which you wish to deploy. This should be a region that is closest in geographical proximity to the majority of users accessing the storage or the application the storage serves.

QuickStart Wizard Step 1

AWS credentials

2.) Next, your AWS credentials must be provided in the form of Access and Secret Keys. These keys are only used to make the API calls necessary to deploy your instance or instances on the AWS platform, and is cleared and discarded shortly thereafter, to preserve customer privacy.

QuickStart Wizard Step 2

Storage Capacity

3.) Next you will select the amount of storage you wish to provision your instance. The Wizard will also create storage volumes that you can connect to using CIFS or NFS. Additional storage using other compatible storage protocols, such as iSCSI or AFP, can be provisioned after deployment if necessary.

QuickStart Wizard Step 3

As you can see, SoftNAS has taken care to ensure that the deployment process is as simple as it can be, while providing enough options to cover a significant range of deployment possibilities.

SoftNAS instance

4.) Next, you can determine whether a highly available deployment is necessary for your use case, or if a single SoftNAS instance will serve your needs. You can also decide the accessibility of your instance, whether it is only accessible from within your AWS VPC or is open via a Public IP (Single Node deployment only). For testing and demonstration purposes, an open configuration is simpler. For production purposes, a private deployment is recommended.

SoftNAS Performance

5.) Finally, SoftNAS has provided three basic performance levels for your deployment. The instance sizes selected simplify but coincide with the guidance provided by our Instance Sizing Guide. If the instance size selected does not match your requirements, you can change the instance size for your deployment at any time.

QuickStart Wizard Step 5

Terms and Conditions

6.) All that remains is to click the subscribe link and accept theSoftNAS terms and conditions.  Your instance will be provisioned shortly thereafter.

QuickStart Wizard Step 6

SoftNAS will deploy a standard configuration suitable to typical user needs, based on performance selections made. This deployment includes:

  • 1 AWS EC2 instance or 2 AWS EC2 instances, dependent on whether High Availability is selected.
  • Thin-provisioned AWS Elastic Block Store (EBS)
  • Network connections required to access your SoftNAS instances, access cloud storage.
  • VPN or other networking method may be required to access Private VPC deployments.
  • Security groups and IAM policies configured to SoftNAS best practices.
  • AWS VPC and required Subnets.

The Quick Start Wizard allows you to quickly deploy and evaluate SoftNAS. In a few short steps, your instance will be deployed, and you can begin to use SoftNAS to manage your storage. It is expected that your deployment may need to be tailored to create a complete production solution for your organization’s purposes. If assistance is required, you can avail yourselves of SoftNAS Free Professional Environment Set-up service.

Let us know what you think of our new Quick Start Wizard, and whether our efforts to help our customers are working for you!

Why We’re Here

As the founder of a company, it’s common to be asked “why did you start SoftNAS?”  People are curious as to what drives a person to start a company, take so many risks and do what to many must seem like gambling with your life and career…

Personally, I’m an entrepreneur and inventor.  I love creating things.  And I enjoy solving problems for customers.  Okay – probably the same kind of answers you’d get from most entrepreneurs – we’re passionate about what we do!  But why did I start SoftNAS?

I originally started SoftNAS for two reasons:

  1. I was a disgruntled storage customer who was fed up with traditional on-premise storage.

    The high costs of traditional storage was one of the primary causes of the failure of a startup where I was CTO for a time. This was a painful failure and one I felt could’ve been avoided, had things been different.

  2. I was at a fork in the road personally. I was coming off of another failed startup – and each one of those takes its toll on you, and I’m not exactly a spring chicken, and so either I could start another one and risk it all or play it safe and go take another executive position with a Fortune whatever company, probably move my family out of Texas again, and play the politics and cash in my chips and retire someday that way.

It wasn’t an easy decision.

I just knew I was onto something because it was clear to me that customers were overpaying for traditional storage, it was too complicated and hard to deploy and use, and the capital intensive hardware model just didn’t fit how a subscription-based business got paid.  So there were technical, usability and business model issues with the existing model.  To me, this looked ripe for disruptive innovation.  Keep in mind this was 2012, before the cloud was totally obvious to anyone other than AWS.

I asked my best friend what he thought.  Should I go for it and take the risks or take the least risky path and just get another job?  He knows me well, and he said “go for it, you can always find another job if and when you need to.”  So that’s what I did.  That night I started SoftNAS and here we are 5 and a half years later.  Boy am I glad I did!

The reasons we are here haven’t really changed that much.

  1. Business model: traditional premise-based storage doesn’t match how SaaS and other subscription-driven companies operate.  That’s one of the main reasons why the cloud has taken off – the cost model scales with the revenue model and every industry is moving toward subscription-based billing models.  It’s not so much about saving money as it is about matching the spend with the income.  A wise man once told me that business is actually really easy – it’s about bringing in more than you send out… and the pay-as-you-go business model does that for SaaS and subscription-oriented businesses.  It’s also helpful for traditional businesses, too, but often for other reasons.
  2. The Cloud:  the cloud is helping customers transition into the new business model, contain costs, increase agility and flexibility. We wake up each day and get to help customers make their journey to the cloud and be a part of that with them, solving interesting technical issues and pushing ourselves to go faster and further than the day before.
  3. Enriching Customers’ Lives:  perhaps it’s because I’ve been on the customer side of IT as the guy who took the calls from irate end users, their bosses and had to deal with the fallout of storage and downtime issues, I have a lot of empathy and understanding for what customers must go through with their vendors.  While it’s impossible to be perfect, I managed to create a culture at SoftNAS that delights in making customers successful and, ideally, delighted with us.  I wish we could say we are 100% successful in doing that, but alas, I doubt any company ever gets to 100% customer delight, but we continue to improve and excel more each day to get there.  Our technical support and solutions architects are among the best in the industry, and we help customers succeed every opportunity we can.  In fact, more than 40% of our technical support calls end up with us helping customers troubleshoot and resolve issues in their own cloud infrastructure, with very few actually being bugs or defects in our product (hasn’t always been that way, but sure glad it is today).

That’s why I started SoftNAS.  To change the world and make it less painful to be a storage customer.  Of course, we are evolving well beyond our original storage roots now, with the advent of the Cloud Data Platform and the push beyond our native cloud roots into the hybrid cloud and exciting new IoT integration worlds.  But I don’t expect our approach to change too much.

We continue to focus on improving the quality of customer experience every day.  We still have “Customer Experience” meetings every week, where we talk about how customers are doing, how we’re doing at serving them, and where we can improve.  And it’s working for us – the proof is in the results.

Today we have thousands of subscribers – from the smallest DevOps teams, individual developers to the largest global enterprises and brands we all use in our lives each day. In fact, I was at lunch yesterday and someone pointed to the TV in the background and said “3 of the last 4 commercials are our customers.”  It’s incredible how fast the cloud is changing how we do business.

This is just a sampling of a few of the customers who have chosen to run their businesses on SoftNAS.

I look back on that day when I started SoftNAS after that tough decision, and think about all the challenges we have faced and overcome along the way.  I’m so very thankful to be here and have the opportunity to continue to serve our customers.  As we grow and try to keep up with the breakneck pace our customers and we put ourselves through, one saying keeps coming to mind.

“The Only Easy Day Was Yesterday”

What this means is every day you will need to work harder than the last. But when you work hard every day and see what you’re now capable of — yesterday seems easy.

I remember meeting with a wealthy former Compaq executive at a former startup and what he said that day. “I have a tremendous amount of respect for what you guys do. You come in here every day and do things no normal human being would do, knowing that only 1 in 10 startups actually make it.  I couldn’t do what you do, but I respect the guts and determination.”  He didn’t invest, but his words stuck with me.

I can tell you firsthand that starting a company and figuring out how to make it successful is the hardest thing I’ve ever done.  And I had to fail more times than I can count to learn enough to finally get it right. If you’re reading this and thinking about starting a company, all I can tell you is to focus on what you believe in, don’t listen to the naysayers, work hard and focus on learning what customers want and then give it to them. And never, ever, ever give up! The breakthrough you need is just around the corner if you’re persistent enough.  If you can do that, you’ll have a fighting chance to overcome the other hurdles that lay ahead.  But having satisfied customers will provide you (and your investors and supporters) with the proof and the emotional fuel that’s required to keep going and winning.

So that’s why we’re here.  We like to win.  And we measure how we’re winning not just by recognized revenue, churn rate and all those other accepted SaaS and financial metrics, but by how many happy customers we create and make successful in the cloud with us.  That’s what keeps me going… along with the hope that this is the last time I have to start another company!


SoftNAS Announces Record Growth, Version 3 and New Era of Software-defined Storage

This morning’s press releases announced version 3 of SoftNAS and a glimpse of what we will be showing at VMworld next week.

Growing Demand for Secure Cloud Storage Drives 50% Average Monthly Revenue Growth for SoftNAS in H1 of 2014

The first half of 2014 marked continued record growth for our company, with the addition of hundreds of customers, including many recognized household names. The move to the cloud is certainly afoot for businesses of all sizes, and we are delighted to play a role in helping businesses protect their data and keep applications operational 24 x 7. SoftNAS continues to work closely with Amazon and AWS customers, supporting the cloud movement that’s underway in our industry today.

Today we also announced and released SoftNAS, version 3 – the fastest, most functional and highest quality product we have ever shipped. Version 3 is a software upgrade for existing SoftNAS customers. Version 3 features up to 300% faster performance due to optimizations and tuning, delivering more IOPS and throughput. It also features a new Active Directory wizard for easy integration with AD and granular access control for Windows shares (detailed Windows share attributes are now supported). Read more

SoftNAS 3 Ushers in New Era of Software-defined Storage for VMware Customers

Today we also released support for vCloud Hybrid Service, VMware’s public cloud platform. SoftNAS is the first and only NAS software product available for vCloud Hybrid Service. In addition, we announced support for what we are calling “Hybrid HA(tm)” – the ability to provide non-stop NAS storage between VMware data centers and vCloud Hybrid Service. Hybrid HA uses patent-pending technology that combines the power of premise-based virtualization with cloud computing in a way never before seen in our industry.

SoftNAS Helps VMware® Customers Extend IT Investments to Incorporate Powerful Cloud Storage, Backup and DR Capabilities

We have also invested in certifying SoftNAS V3 (by our QA team) for production use with other VMware tools to provide the most comprehensive software-defined storage solution available for VMware and vCHS. Check out these solutions briefs for more details and some block diagram overviews of what we will be showing at VMworld:

SoftNAS and vCloud Hybrid Service

SoftNAS is now a Unified Cloud NAS Filer for VSAN

Faster backups that take up to 33% less space with SoftNAS and VMware Data Protection

For more details on what’s new in version 3, read the Release Notes here.

Learn more about SoftNAS

See us in booth #801 at VMworld 2014!

SoftNAS becomes #1 Best-selling NAS in the Cloud

SoftNAS becomes #1 Best-selling NAS in the Cloud

Our SoftNAS Cloud NAS product has made it onto page 1 of the AWS Marketplace Storage and Backup category. SoftNAS is a Linux-based virtual appliance deployed on public and private cloud services like Amazon Web Services (AWS), Microsoft Azure, and VMware vSphere. SoftNAS can also run on RHEL 8.2 if customers prefer over CentOS. Visit the SoftNAS page to learn more about this industry-leading cloud-native NAS solution.

#1 Best-selling NAS in the Cloud

SoftNAS first launched in the AWS Marketplace in July 2013, at which point we were the newbies at #79 (dead last), but you have to start somewhere… Bill and I believed in SoftNAS and the AWS Marketplace’s potential, and we never slowed down or doubted we would achieve success for even a minute.

Clearly, congratulations are in order for a job well done! The SoftNAS AWS alliance team, led by co-founder Bill Hood, has been relentless in their efforts to make this achievement possible. Of course, the product team contributed with a series of well-executed releases of SoftNAS, including the most recent 2.1 release. And we have received incredible support from the AWS solution architects and AWS Marketplace teams, making this achievement possible.

Of course, we truly owe our gratitude and thanks are our SoftNAS customers, who got on board along the way (before SoftNAS was the leading cloud NAS product), provided us with feedback, and worked closely with us to add the features and capabilities we see today.

Buurst SoftNAS NAS provides NAS features in the cloud with a virtual software appliance in the cloud. Beyond offering up to 80% reduction in cloud storage fees, we also provide:

  • SoftNAS provides 5-9’s availability
  • Major protocol support including ISCSI, CIFs/SMB, and NFS
  • Bulk data migration from on-prem to the cloud with patented high-latency network transfer capabilities   

SoftNAS Cloud NAS offers the right blend of price and performance for each workload and application in the cloud by enabling fine-tuned control of data at the Petabyte scale.  

Why SoftNAS Cloud NAS?

You need to control your data. Whether data is on-prem, migrating to the cloud, or in the cloud, keeping data secure, highly available, and accessible is critical for business success. In addition, data growth at the Petabyte scale is becoming the norm for medium to large enterprises; can your current solution meet this requirement?  Buurst SoftNAS is built to meet all these data challenges.  

Standard cloud storage tools meet the basic needs of typical applications running in the cloud; however, these tools are generic and limited in their ability to meet various performance and availability requirements.

Applications and services such as high-performance SaaS solutions or VDI profile management require high IOPS and 5-9 availability as the application and data must always be accessible by customers. SoftNAS was built specifically for these customers to meet their unique performance requirements.

Additionally, the growth of application usage leads to an increase in stored cloud data. SoftNAS holds storage fees in check by charging by performance, not the amount of data stored.

SoftNAS Features

• Data Performance – Increasing performance doesn’t require more storage. It requires a sophisticated cloud storage solution capable of offering substantial throughput, IOPS, and low latency compared to other cloud storage products.

• Data Availability – Capable of delivering 99.999% uptime, our patented cross-zone high availability technology duplicates data across zones to ensure data access when needed. Also, our No Downtime Guarantee ensures your data is available whenever needed.

• Data Cost Control – In addition to charging by performance instead of the amount of data managed, SoftNAS optimizes data stored with various compression techniques to reduce the overall amount of data stored.

• Data Migration – File synchronization and migration services offer continuous data transfer. Our “Lift and Shift” utility enables this service in active production applications without service downtime. Our bulk data movement technology provides up to 200% faster transfer even over high latency, noisy networks.

• Data Control & Security – SoftNAS comes standard with built-in security offerings such as snapshots, and rollbacks. Also, high-performance protocols such as iSCSI, NFS, and CIFS/SMB are standard.

SoftNAS provides customers a unified, integrated way to aggregate, transform, accelerate, protect & store data, and easily create hybrid cloud solutions that bridge islands of data across SaaS, legacy systems, remote offices, factories, IoT, analytics, AI, and machine learning, web services, SQL, NoSQL & the cloud – any data. SoftNAS works with the most popular public, private, hybrid, & premises-based virtual cloud operating systems, including Amazon Web Services, Microsoft Azure, & VMware vSphere.