BuurstTM Support

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BuurstTM Support

 

Looking for the support login page?

Quick Support

Submit a ticket

Can’t find what you need? Submit a ticket to get support from one of our specialists.

Release Notes

Check out our latest product updates and release notes for modifications, fixes, and new features.

CloudFormation templates

Launch SoftNAS using one of our  CloudFormation templates for a single instance or a high availability pair

Knowledge Base

View documentation to get an understanding of basics, best practices, security and more.

Tutorials

Watch step by step video tutorials to understand how to setup and configure Buurst products

FAQ

Get answers to the most frequently asked questions

TALKIN‘ TECH:
Weekly Office Hours

Fridays, 2-3pm CST
(except for holidays)

Take a few minutes away from your busy day and come ask our experts some of those burning technical questions you have.

Open to anyone who has questions about our technology, etc.

(This link will only have a live expert during office hours)

Buurst Support Availability

Buurst provides support for all customers to ensure a high level of product satisfaction as well as performance. All customers have access to our online support infrastructure including our knowledge base, product documentation, video tutorials, product release notes, and FAQ. Content is regularly updated on all these sites to provide the latest information on our product upgrades, new features, and best practices.

Buurst GOLD Support

For customers requiring direct Buurst technical engagement we offer a Buurst Gold package that includes a web ticketing system and telephone support team. This Gold support package is 24 x 7 x 365 with a maximum response time within 1 hour for telephone and immediate for web tickets.

Standard SupportGold Support
Software UpdatesMaintenance and feature updatesMaintenance and Feature updates
Phone Support8am – 5pm, Monday – Friday24 x 7 x 365
Online SupportAccess to online knowledge baseAccess to online knowledge base and case management
Phone Response time3 – 4 Hours+1 hour initial response, priority queue
Web Case & Email supportYesPriority response
QualificationProduct subscriptionAdd-on support contract and product registration
Support Contract/Annual Support FeeNot availableAnnual support contract for other subscriptions

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