BuurstTM Support

Looking for the Buurst’s SoftNAS support login page?

BuurstTM Support


Looking for the Buurst’s SoftNAS support login page?

Quick Support

Submit a Ticket

Can’t find what you need? Submit a ticket to get support from one of our specialists.

Release Notes

Check out our latest product updates and release notes for modifications, fixes, and new features.

CloudFormation Templates

Launch SoftNAS using one of our  CloudFormation templates for a single instance or a high availability pair

Knowledge Base

View documentation to get an understanding of basics, best practices, security and more.


Watch step by step video tutorials to understand how to setup and configure Buurst products


Get answers to the most frequently asked questions

Buurst Support Availability

Buurst provides support for all customers to ensure a high level of product satisfaction as well as performance. All customers have access to our online support infrastructure including our knowledge base, product documentation, video tutorials, product release notes, and FAQ. Content is regularly updated on all these sites to provide the latest information on our product upgrades, new features, and best practices.

Buurst GOLD Support

For customers requiring direct Buurst technical engagement we offer a Buurst Gold package that includes a web ticketing system and telephone support team. This Gold support package is 24 x 7 x 365 with a maximum response time within 1 hour for telephone and immediate for web tickets.

Standard SupportGold Support
Software UpdatesMaintenance and feature updatesMaintenance and feature updates
Phone Support8am – 5pm, Monday – Friday
(US Central or Central European Time)
24 x 7 x 365
Online SupportAccess to online knowledge baseAccess to online knowledge base and case management
Phone Response timeUp to 24 hours, Within Monday – Friday1 hour initial response, priority queue
Web Case & Email supportYesPriority response
QualificationProduct subscriptionAdd-on support contract and product registration
Support Contract/Annual Support FeeNot availableAnnual support contract for other subscriptions

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