BuurstTM Support
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BuurstTM Support
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Quick Support
Submit a ticket
Can’t find what you need? Submit a ticket to get support from one of our specialists.
Release Notes
Check out our latest product updates and release notes for modifications, fixes, and new features.
CloudFormation templates
Knowledge Base
View documentation to get an understanding of basics, best practices, security and more.
Tutorials
Watch step by step video tutorials to understand how to setup and configure Buurst products
FAQ
Get answers to the most frequently asked questions
Buurst Support Availability
Buurst provides support for all customers to ensure a high level of product satisfaction as well as performance. All customers have access to our online support infrastructure including our knowledge base, product documentation, video tutorials, product release notes, and FAQ. Content is regularly updated on all these sites to provide the latest information on our product upgrades, new features, and best practices.
Buurst GOLD Support
For customers requiring direct Buurst technical engagement we offer a Buurst Gold package that includes a web ticketing system and telephone support team. This Gold support package is 24 x 7 x 365 with a maximum response time within 1 hour for telephone and immediate for web tickets.
| Standard Support | Gold Support | |
|---|---|---|
| Software Updates | Maintenance and feature updates | Maintenance and Feature updates |
| Phone Support | 8am – 5pm, Monday – Friday | 24 x 7 x 365 |
| Online Support | Access to online knowledge base | Access to online knowledge base and case management |
| Phone Response time | 3 – 4 Hours+ | 1 hour initial response, priority queue |
| Web Case & Email support | Yes | Priority response |
| Qualification | Product subscription | Add-on support contract and product registration |
| Support Contract/Annual Support Fee | Not available | Annual support contract for other subscriptions |
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