7 Essential Strategies for Cloud Data Management Success

7 Essential Strategies for Cloud Data Management Success

Read this post by Buurst SoftNAS CEO & Founder ”Rick Braddy” to learn 7 essential strategies for effective cloud data management.

Cloud migration can be a tricky business. Without careful planning, things can and do go wrong. If you’re in too much of a rush, then you’re liable to skip important steps.

“Through 2022, at least 95% of cloud security failures will be the customer’s fault,” according to Jay Heiser, research vice president at Gartner.

Here are 7 strategies you must formulate for data management success.

Data protection

You must ensure that all company data is fully protected and safe from intruders or catastrophes, whether it’s on your local servers, in a data warehouse somewhere, or on a remote device. Be prepared for ransomware, accidental deletions, and corruption. Without a robust, fully tested data protection strategy that extends to your partners, you could lose crucial data, and an apology or refund will not be enough.

Data security

Do you understand precisely where your data is or how your cloud providers are storing it? Comingling is common practice. If you want to ensure that regulations are adhered to, then you need to check that your data is separate with stringent access controls that include proper user authentication measures. Many popular cloud services lack granular controls.

Rapid data recovery

When data problems strike, you must be able to get up and running again as quickly as possible, because downtime is money lost. Think about storage snapshots and version rollback. Don’t rely solely on current backups for the data and apps that are most important to your business operations.

Data performance

What happens when the network buckles under the weight of too many simultaneous requests, or your cloud provider has a hardware failure? Latency issues and lethargic performance are going to impact your apps and customers. You need some control over performance, so you can make changes to ensure response times meet user expectations as demand grows.

Data availability

Failures are inevitable from time to time. There will be mistakes and unforeseen problems, but how we deal with them can make all the difference. Replicate your most valuable data and establish a failsafe, so you can seamlessly switch to it when you need to. Ask for an SLA from your provider that guarantees data availability.

Multi-cloud interoperability

In the race to boost efficiency and cut costs, most businesses have a multi-cloud environment. In fact, Gartner predicts that 90% of organizations will adopt a hybrid infrastructure by 2020. Don’t get stuck with proprietary APIs and services. Keep your options open, think about how easy it will be to change vendors in the future, and protect your flexibility.

Disaster recovery

Whether one of your developers makes a mistake with a code commit, or one of your cloud providers is breached, there are times when your data may be compromised and even your backups may be exposed and unrecoverable. Maintain an offsite copy of everything you require to get the infrastructure back up and running and you can reduce a major disaster to a minor one.

Under pressure to scale up and get immediate results without spending big, some companies will inevitably take shortcuts. But, if you properly assess the risk and potential costs long term, you’ll understand why it’s worth taking your time to draw up comprehensive, robust strategies for data management.

For more information, be sure to read my article in Network World, “7 common cloud data management pitfalls to avoid.

Check Also

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Increase Reliability and Reduce Costs for Cloud Backups with SoftNAS and Veeam

Increase Reliability and Reduce Costs for Cloud Backups with SoftNAS and Veeam

Recently, SoftNAS® joined the Veeam Alliance Partner Program to help joint customers optimize their cloud backups, restore and disaster recovery capabilities by effectively leveraging the public cloud. The solution offers a unique combination of performance and cost efficiency for off-site cloud backups.

As more businesses recognize the importance of a viable disaster recovery plan, public cloud platforms have quickly emerged as a great option for storing backups. Not only do businesses today contend with environmental events (e.g. hurricanes, fires) and malware, there is also a demand for data to be available 24×7. These factors prove how important it is for a business to have a copy of their data off-site.

Businesses that have embraced off-site backup and availability benefit by being better prepared to proactively respond to these threats. Implementing modern data protection means evaluating and potentially even investing in new capabilities to maintain business continuity. In today’s world, this could mean the difference between future prosperity and a business-impacting failure.

Cloud storage is a viable option because it:

  • Is physically isolated in separate location.
  • Is elastic and scalable based upon the needs of the business with minimal CAPEX investment.
  • Provides a DR hosting environment for restoring applications.

In a Q4 2017 research survey by the Taneja Group, 41% of customers planned to leverage public clouds for backups.[1] The 2017 Veeam Availability Report provides similar results as 48% of customers surveyed reported investments or planned investments in the next twelve months in Disaster Recovery as a Service (DRaaS) and over 50% in Backup as a Service (BaaS).[2]

Veeam Backup & Replication provides businesses the ability to easily and quickly recover data, extending far beyond simply copying data to a secondary location. The ability to create multiple restore points via the Veeam synthetic merges or incremental backups provides customers the ability to select the restore point. To best leverage these advanced capabilities, an investment in a high-performance storage system to process reads and writes effectively may be required. Businesses may feel the need to invest in a robust block-based NAS storage system requiring a significant upfront capital investment.

While backing up data is the primary objective, it is also important to consider the size of the backup window. Throughput is a necessary consideration for backup job completion, requiring the appropriate resources.

Full backup, synthetic merge, incremental backupsA common misconception is that, to achieve cost savings there must be a trade-off in performance. A conventional option for affordable off-site backups are tape archives or VTL alternatives. While this may satisfy an audit requirement and require less initial CAPEX investment, when the need to hastily recover data occurs, tape may not be the most compelling option. Restoring applications via tape can be slow and recovering from multiple restore points can be problematic. Public clouds are a viable option to maintain backups off-site, offering the business the opportunity to quickly recover via multiple restore points and maintain availability. In the event of a physical on-premises failure, cloud-based DR provides a means of restoring applications and data to a VM instance in the cloud, further enhancing restore capabilities.

Buurst SoftNAS Solution for Cloud Backups

Buurst SoftNAS Essentials provides a great solution for customers that desire a more modern approach to offsite backup. By leveraging object-based data stores (e.g. Amazon Web Services (AWS) S3 or Azure Block Blob) your business can leverage inexpensive and scalable storage in the public cloud. When leveraging object storage, you may assume you must cope with native object API interfaces instead of native NAS protocols like NFS or CIFS. You may also assume performance may be impacted with object storage. SoftNAS helps customers overcome these obstacles by presenting an NFS interface. SoftNAS patent pending ObjFast™ technology enhances object storage so customers can expect performance metrics associated with block storage. This increases cost efficiency and performance while leveraging the benefits of the public cloud. The result is improved DR with the RTO/RPO benefits you receive from an on-premises storage alternative.

Veeam remote incloud full synthetic backups

Summary

As a Veeam partner and customer, the solution we’ve created is exactly what we’ve been looking for to back-up our own infrastructure. Alternatives such as cloud gateways were deemed too slow and unreliable for our needs. We wanted a cost-effective option that performed well when leveraging synthetic merges. We now leverage this combined solution for backup jobs via a VPN connected to an NFS share presented by SoftNAS Essentials™ running in the cloud with an object data store back end.

Just like us, we think you will greatly appreciate these benefits:

  • Improved recovery times (RTOs), flexible RPO settings, and faster restore times than tape or VTL alternatives.
  • Near block storage performance using the SoftNAS ObjFast™ technology tuned specifically for Veeam backup jobs (e.g. full and synthetic full).
  • Lower total cost of ownership leveraging object storage instead of cloud block storage.
  • Fast, flexible and reliable recovery of your applications and data to help you meet your SLA requirements.

Next Steps

Learn more about cloud-based enterprise architecture options at www.SoftNAS.com. We have years of experience helping customers make this transition quickly and easily. We understand you may have questions and we’d be pleased to help you make a successful transition to the cloud. SoftNAS is used by thousands of organizations around the world to protect their data in the cloud, achieve a 100% up-time SLA for business-critical applications and move applications, data and workloads into the cloud with confidence.

You can get started with SoftNAS on Azure or AWS in multiple ways:

  1. Take a Free Azure Test Drive: Get started in under two minutes using the Azure Test Drive. This option allows you to quickly try SoftNAS without having to install or configure anything. The SoftNAS instance loads automatically, connects the Azure storage account and pre-provisions multiple storage volumes/LUN using NFS, CIFS/SMB, AFP and iSCSI. No Credit card or Azure Subscription required but the environment is available for 1 hour from the time you enter the test drive.
  2. Try out SoftNAS for free on Azure.
  3. Try out SoftNAS for free on AWS.
    Both trials allow you to install, configure and use SoftNAS as if you were running in a production environment and explore the product for multiple weeks.
  4. Purchase: You can purchase SoftNAS on the Azure or AWS Marketplaces. We offer various capacities and performance levels for fast time to production. Discounted larger deployments up to many petabytes, are available via a BYOL (Bring Your Own License) obtained by contacting the SoftNAS Sales team or an authorized reselling partner.

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How SoftNAS Can Help You Lift and Shift Your Application Data to the Cloud

How SoftNAS Can Help You Lift and Shift Your Application Data to the Cloud

You have decided to move some of your applications and data to the cloud.  You’ve started up a new instance in the cloud with your business application running on it.  Great, but now you need to Lift existing data from your data center and Shift it to the cloud for the application to access.

Lift and Shift solution

Trying to create a “build your own” Lift and Shift solution can be challenging with a number of questions to consider:

  • Do you have a high-speed network connection with low latency to efficiently transfer the data over the network to the cloud?
  • Is your new application compatible with the type of storage you want to use in the cloud?
  • Do you have an automated solution to help you manage the migration of the data to the cloud and keep it synchronized as your live data changes?

Why not consider a solution that is already up to the challenge of handling the task of Lifting and Shifting your data to the cloud?

It may be time to give SoftNAS Platinum Beta Lift and Shift feature a try and see how SoftNAS can help.

(For more information on the SoftNAS Platinum Beta, click here.)

softnas cloud platinum

The Lift and Shift feature is presented as an easy-to-use wizard UI in SoftNAS StorageCenter that allows you to select what data you want to migrate to the cloud, the type of cloud storage to use, the ability to pause and resume the data flow so you don’t consume valuable network bandwidth during peak business hours with the option for continuous synchronization that will discover and send updated and new files to the cloud in a few easy steps:

FlexFiles™ NiFi

The wizard will build a FlexFiles™ NiFi flow for you to orchestrate the migration of your data to the cloud.

Once you have completed your configuration using the wizard and your configuration has passed all the automated pre-checks, you can simply start the Lift and Shift flow and your data will start to be lifted from your source storage and shifted to the cloud.

Your data will be saved to the #1 selling enterprise cloud NAS onto the selected cloud storage that meets your application’s performance requirements.

You have the option to test your new cloud application with “real” data that has been lifted and shifted to the cloud using a SoftNAS SnapReplicate™ copy of your shifted data.   With Continuous Replication configuration, you can have a new copy of your live data for testing every day.

And when you are ready to decommission your old premise-based application and cut over to the new application in the cloud, you can stop the Lift and Shift flow knowing that the latest copy of your data is now up to date in the cloud for the new application to access.

About SoftNAS Lift and Shift Solution

SoftNAS’ Lift and Shift™ File Migration is a key feature of SoftNAS®, enabling users to migrate data from one platform to another, whether from on-premise to cloud, or between different cloud providers, while maintaining continuous synchronization. SoftNAS® is a Cloud Data orchestration product, focusing on simplifying pain points within the marketplace.

As businesses continue to look for ways to increase efficiency and improve their bottom line, more and more look to the cloud. With increased flexibility, and the ability to cut out the high cost of hardware and hardware maintenance, the cloud is seen as the solution of the future, even while many are uncertain how to implement it. SoftNAS hopes to make navigating the cloud a great deal easier, so that organizations can leverage the simplified business continuity strategies, and reduce infrastructure, maintenance, and service costs, without requiring advanced software and platform training.

Lift and Shift™ is designed to help our users quickly and easily ‘lift’ data from their on-premise storage or current cloud provider, and ‘shift’ the data seamlessly to its new cloud location while maintaining synchronization. It provides a wizard to migrate on-premises file data to the public cloud. Point SoftNAS® to existing NAS storage volumes, select your public cloud storage destination and begin moving your file data to the cloud. Our ability to move large quantities of data with little to no downtime makes moving to the cloud much less daunting. 

Lift and Shift Durability Model

A key feature to a strong migration solution is data resilience or the certainty that the data will reach the target with complete integrity, regardless of bandwidth/service interruptions.  The safety of your data upon entry and upon exit of your Lift and Shift instances is of paramount importance. Lift and Shift’s resilience is made possible by this system of records and UIDs, functioning as a persistent write-ahead log and content repository. Our underlying processors provide the ability to track the data via these records from entry to output and provide guaranteed data lineage. Should a transfer process be interrupted, each processor is checked for these records to determine where the interruption occurred, and automatically resumes the process from the last successful transfer process. The content repository is designed to act as a rolling buffer of history. Data is removed only as it ages off the content repository or as space it needed. In the event of a network failure, the content repository enables Lift and Shift to always continue the data migration once the failure is resolved at the exact point of failure.

If you have questions or to share your feedback on the Beta, please send an email to sales@buurst.com.

How SoftNAS Can Help You Get to the Cloud

How SoftNAS Can Help You Get to the Cloud

Hybrid Clouds, Multi-Cloud, Private and Public clouds, do you have a plan for your journey to the cloud?  Want to start planning your journey today? Time to check out the free Beta of SoftNAS Platinum.

Historically, when you have a complicated problem to solve that involves data movement/migration, data storage/access, networking performance, and data translation, you might consider trying to integrate 3 or 4 different point products into a single solution. The bigger problem to solve quickly becomes how to get all these products to work together. You spend more time figuring out how to connect the different products than solving the original problem. You end up using ad hoc workarounds, which ends up creating new problems. If you finally get the solution running, in a lot of cases the end solution is fragile and doesn’t meet all of your original requirements. Sound familiar?

CLOUD NAITVE MULTI CLOUD DATA CONTROL

SoftNAS Platinum is built using a set of flexible components to provide you with a cloud data platform that gives you the flexibility to build solutions to help answer some of today’s and tomorrow’s Data Solution questions:

  • Where do I store my data in the cloud?
  • What type of cloud storage can I use and is it compatible with my application(s)?
  • Can I get the level of performance my application requires from my cloud storage options?
  • How do I manage the movement/migration of data between/to the cloud?
  • How quickly can I get my data into the cloud?
  • How do I keep my data up to date as I’m migrating it to the cloud?

CLOUD DATA SOLUTION

  • UltraFast™
    • Network data and storage acceleration
    • Ability to throttle and schedule accelerated network utilization
  • FlexFiles™ (Powered by Apache NiFi)
    • Create automated data flows for migration and synchronization of data across multiple locations
    • Leverage Apache NiFi processors to perform flexible data integration and transformation
    • Access to full provenance data for each step of the data flow
    • Create your custom flows or use the built-in flow wizards and example flow templates.
  • SoftNAS Enterprise NAS
    • Full-featured, enterprise cloud NAS filer
    • NFS, CIFS/SMB, AFP, and ISCSI
    • Support for cloud Block and Object storage
    • AWS, Azure, and VMware

CLOUD DATA PLATFORM

The power of SoftNAS Platinum is truly unleashed when you combine its key components to creating business data solutions.

The CloudFabric™ gives you the flexibility to use only the components you require to build the business data solutions you need.  All are integrated as part of a single product.

 

SOFTNAS CLOUDFABRIC ARCHITECTURE

This blog is the first in a series that will cover several use cases that SoftNAS Platinum can help you with.

SoftNAS® Platinum is the legacy version of the same platform, including a few different features, but providing the same services and capabilities as our current version. This section covers legacy features now part of both Platinum and the new and improved SoftNAS product.

About SoftNAS Cloud NAS

SoftNAS® is our integrated global cloud data platform, combining a software-defined, enterprise-class NAS virtual storage appliance, backups, data movement; and data integration/replication for IT to manage and control data centrally. Customers save time and money while increasing efficiency.

IT struggles with the ever-increasing amounts of data that businesses generate at an exponentially increasing pace from many different sources – including IoT. Through the SoftNAS Platinum product architecture, SoftNAS addresses the impracticalities that plague real-world broader cloud adoption, so IT can control its data destiny.

How Can Cloud Infrastructure Help You Stay Competitive?

How Can Cloud Infrastructure Help You Stay Competitive?

Cloud Infrastructure Helps You Stay Competitive!

We’ve become so accustomed to locking in certain functionality when we buy hardware devices that it’s now something we expect to upgrade in the future. Think about your smartphone, your desktops, your cars, and all of your data center equipment. Even if what you have is still working, but it’s not as great anymore, we either live with it or justify how to upgrade our older, inefficient productivity tools and infrastructure to get the latest capabilities.

The speed of innovation in data center infrastructure is a perfect example. There are always new functional capabilities appearing. New processor speeds, bigger and faster disks or flash media, higher speed networks… and they may even be less expensive! Buying a new car because it’s got new gadgets might sound like a great thing, but it’s not pragmatically affordable when what you own is working. We see the very same things happen when new data center options appear. They’re the “latest thing” until the next latest thing comes along. You can never affordably keep up, right?

Cloud Infrastructure Help You Stay Competitive

Well, maybe there’s a better alternative. The modern flexibility of public cloud platforms offers customers instant access to a wide variety of computing, storage, and networking ingredients that form almost infinite combinations. The difference is you don’t have to buy all of the combinations, and you get to pick what’s best for your business. This flexibility isn’t a static decision that you’re stuck with at the time of purchase, like computer hardware, it’s malleable throughout the lifecycle of your project, and throughout the lifecycle of your business.

Have you ever made an architectural error in designing a data center or rolling out a new application? Have you ever received a data storage capacity forecast that was accurate as you looked forward to the next three to five years? Did your performance requirements change after you made your last infrastructure purchase? These may be rhetorical questions (or you’ve been extremely fortunate). If this resonates with past frustrations or you have suffered through budget consequences by over or under-buying, then you’re not alone.

Enter the Cloud Era

The inventory of options now available from public cloud platform vendors provides an incredible opportunity to dial in just what you need. If you need more processing power, then picking an instance (cloud terminology for your server) with the right combination of cores, memory, networking, and the local ephemeral cache is a click away. There is a similar variety of choices for your storage requirements. It ranges from ultra-high performance all-flash for latency-sensitive workloads, to inexpensive capacity-oriented storage options that hold your secondary or tertiary tier data, OR you can mix them for the right combination of any tier. Where in the physical appliance world can you get all of that flexibility?

It doesn’t end at the initial options you picked. What about the changes mentioned earlier? You start a project with one set of needs and then you must adjust based on reality. A perfect example is going from a proof of concept or pilot instance into actual production. Or how about when your company is growing exponentially or your customer base increases beyond forecast? All may be hard to predict, but public cloud options afford you the ability to adjust at any time. Fearful of getting your deployment architecture wrong? It’s understandable, as you may put your company or yourself at risk, but a malleable cloud architecture is one that permits adjustment over time.

At SoftNAS, we provide software-based options for NAS and SAN storage with all of the advanced data services you’d expect from a mature on-premises hardware company. The protocols your applications use today allow you to make use of the cloud computing, network and storage options without changing the applications. Because we also provide a non-destructive means of changing the compute running our virtual storage appliance, the performance upgrades provided by higher-speed computing, local cache, RAM, and networking are easily changed by moving to a size instance. The same goes for your storage type where we can provide access, concurrently, to any combination of media – flash to inexpensive object-based data stores. All of these combinations accommodate change over time and at any time.

SoftNAS provides unprecedented flexibility that hardware-based on-premises options can’t match:

The Storage Controller

The host of the storage operating system relies on computing power to handle I/O activity, and advanced storage features like deduplication, compression, caching, snapshotting, cloning, replications, high availability protection, tiering storage, encryption, and access controls. The compute instances offered by the cloud computing platforms offer cost and performance flexibility to match the workload. For smaller, less I/O intensive applications, utilizing an instance with fewer cores and a lower speed NIC that uses smaller amounts of RAM or local SSD cache may work just fine… and it saves you money. If your needs change, or if you have a more demanding workload, then using a more robust instance configuration instantly bumps up your performance with more computing and caching power. The bigger instances also come with higher-speed NIC interfaces, which is crucial for I/O demanding workloads. Changing the computing power changes the storage controller characteristics. The benefit of using a software-based storage system in a public cloud is the ability to change the performance profile of the storage controller at anytime.

The Storage Account Type

On-prem storage offerings force you to select the performance based on the type of media it uses and then you’re pretty much stuck with the performance profile and possibly the capacity too. Cloud storage offers much more variety and multiple storage types. SoftNAS utilizes the block and/or object storage accounts as a storage pool much like traditional storage systems use disk drives or flash drives. SoftNAS leverages these combinations to provide flexible cost and performance storage solutions that are often difficult or impossible to obtain using conventional on-premises options. We do this by allowing multiple concurrent capacities sourced from the various storage account types offered on Azure and AWS. The flexibility provides excellent cost, performance, and capacity options that infinitely adjust as needed. The ability to use and adjust your current requirements in any combination of protocols, capacity, and performance level, provides the ability to add on or change using these options as your needs change.

SoftNAS Full spectrum flexibility

Advanced Storage Features, too!

You don’t have to leave the enterprise functionality that you expect when you move to the cloud.

One last point… when you want to leverage the latest technology, public cloud platforms make your life so much easier. Vendors continually make evolutionary investments to provide the latest in datacenter solutions. The competitive nature of the public cloud infrastructure space affords you the best options because it is ever-evolving with the latest advancements in technology. This is the case because cloud platform vendors compete to earn and retain your business. If there’s a new processor available… a new network speed… a lower cost per terabyte… you’ll always benefit from their never-ending upgrade cycle. Adding software from companies like SoftNAS, you get the added flexibility to make changes as needed.

So, the next time you feel underwhelmed by your hardware infrastructure, consider the options SoftNAS and our public cloud partners offer for more flexibility. It won’t take long to realize the old way isn’t workable in today’s dynamic business environments where things keep changing and the data footprint keeps growing.

Examples of Ideal Uses Cases

The use cases for software-based virtual storage appliances hosted on public cloud platforms span many segments. For unstructured data with ever-increasing file sizes, examples of ideal uses include:

  • Back-up, DR, and Archive
  • Moving your business or SaaS applications
  • User file sharing
  • Storage consolidation
  • Video/media storage
  • Source code repository
  • Medical records
  • Legal documents
  • Energy Industry data
  • Big Data
  • Genomics

 

Next Steps

Learn more about cloud-based enterprise architecture options at Buurst. We have years of experience helping customers make this transition quickly and easily. We understand you may have questions and we’d be pleased to help you make a successful transition to the cloud. SoftNAS is used by thousands of organizations around the world to protect their data in the cloud, achieve a 100% up-time SLA for business-critical applications, and move applications, data and workloads into the cloud with confidence.

You can get started with SoftNAS on Azure or AWS in multiple ways:

  1. Take a Free Azure Test Drive: Get started in under two minutes using the Azure Test Drive. This option allows you to quickly try SoftNAS without having to install or configure anything. The SoftNAS instance loads automatically connect the Azure storage account and pre-provisions multiple storage volumes/LUN using NFS, CIFS/SMB, and iSCSI. No Credit card or Azure Subscription is required but the environment is available for 1 hour from the time you enter the test drive.
  2. Try out SoftNAS for free on Azure.
  3. Try out SoftNAS for free on AWS. 

 

Both trials allow you to install, configure and use SoftNAS as if you were running in a production environment and explore the product for multiple weeks.
  • Purchase: You can purchase SoftNAS on the Azure or AWS Marketplaces. We offer various capacities and performance levels for fast time to production. Discounted larger deployments up to many petabytes, are available via a BYOL (Bring Your Own License) obtained by contacting the SoftNAS Sales team or an authorized reselling partner.

 

ABOUT THE AUTHOR

Michael Richtberg is the VP of Strategic Alliances and Corporate Development for SoftNAS, Inc. His experience spans 30+ years of computer science transformation. He has been involved in leading business initiatives via leadership roles in technology strategy, marketing and product management with brand leaders like Oracle, Dell, Citrix, NCR and start-ups in the disruptive virtual storage and hyper-converged space via GreenBytes, Pivot3 and now SoftNAS, the #1 best-selling NAS in the cloud.

Why We’re Here

As the founder of a company, it’s common to be asked “why did you start SoftNAS?”  People are curious as to what drives a person to start a company, take so many risks and do what to many must seem like gambling with your life and career…

Personally, I’m an entrepreneur and inventor.  I love creating things.  And I enjoy solving problems for customers.  Okay – probably the same kind of answers you’d get from most entrepreneurs – we’re passionate about what we do!  But why did I start SoftNAS?

I originally started SoftNAS for two reasons:

  1. I was a disgruntled storage customer who was fed up with traditional on-premise storage.

    The high costs of traditional storage was one of the primary causes of the failure of a startup where I was CTO for a time. This was a painful failure and one I felt could’ve been avoided, had things been different.

  2. I was at a fork in the road personally. I was coming off of another failed startup – and each one of those takes its toll on you, and I’m not exactly a spring chicken, and so either I could start another one and risk it all or play it safe and go take another executive position with a Fortune whatever company, probably move my family out of Texas again, and play the politics and cash in my chips and retire someday that way.

It wasn’t an easy decision.

I just knew I was onto something because it was clear to me that customers were overpaying for traditional storage, it was too complicated and hard to deploy and use, and the capital intensive hardware model just didn’t fit how a subscription-based business got paid.  So there were technical, usability and business model issues with the existing model.  To me, this looked ripe for disruptive innovation.  Keep in mind this was 2012, before the cloud was totally obvious to anyone other than AWS.

I asked my best friend what he thought.  Should I go for it and take the risks or take the least risky path and just get another job?  He knows me well, and he said “go for it, you can always find another job if and when you need to.”  So that’s what I did.  That night I started SoftNAS and here we are 5 and a half years later.  Boy am I glad I did!

The reasons we are here haven’t really changed that much.

  1. Business model: traditional premise-based storage doesn’t match how SaaS and other subscription-driven companies operate.  That’s one of the main reasons why the cloud has taken off – the cost model scales with the revenue model and every industry is moving toward subscription-based billing models.  It’s not so much about saving money as it is about matching the spend with the income.  A wise man once told me that business is actually really easy – it’s about bringing in more than you send out… and the pay-as-you-go business model does that for SaaS and subscription-oriented businesses.  It’s also helpful for traditional businesses, too, but often for other reasons.
  2. The Cloud:  the cloud is helping customers transition into the new business model, contain costs, increase agility and flexibility. We wake up each day and get to help customers make their journey to the cloud and be a part of that with them, solving interesting technical issues and pushing ourselves to go faster and further than the day before.
  3. Enriching Customers’ Lives:  perhaps it’s because I’ve been on the customer side of IT as the guy who took the calls from irate end users, their bosses and had to deal with the fallout of storage and downtime issues, I have a lot of empathy and understanding for what customers must go through with their vendors.  While it’s impossible to be perfect, I managed to create a culture at SoftNAS that delights in making customers successful and, ideally, delighted with us.  I wish we could say we are 100% successful in doing that, but alas, I doubt any company ever gets to 100% customer delight, but we continue to improve and excel more each day to get there.  Our technical support and solutions architects are among the best in the industry, and we help customers succeed every opportunity we can.  In fact, more than 40% of our technical support calls end up with us helping customers troubleshoot and resolve issues in their own cloud infrastructure, with very few actually being bugs or defects in our product (hasn’t always been that way, but sure glad it is today).

That’s why I started SoftNAS.  To change the world and make it less painful to be a storage customer.  Of course, we are evolving well beyond our original storage roots now, with the advent of the Cloud Data Platform and the push beyond our native cloud roots into the hybrid cloud and exciting new IoT integration worlds.  But I don’t expect our approach to change too much.

We continue to focus on improving the quality of customer experience every day.  We still have “Customer Experience” meetings every week, where we talk about how customers are doing, how we’re doing at serving them, and where we can improve.  And it’s working for us – the proof is in the results.

Today we have thousands of subscribers – from the smallest DevOps teams, individual developers to the largest global enterprises and brands we all use in our lives each day. In fact, I was at lunch yesterday and someone pointed to the TV in the background and said “3 of the last 4 commercials are our customers.”  It’s incredible how fast the cloud is changing how we do business.

This is just a sampling of a few of the customers who have chosen to run their businesses on SoftNAS.

I look back on that day when I started SoftNAS after that tough decision, and think about all the challenges we have faced and overcome along the way.  I’m so very thankful to be here and have the opportunity to continue to serve our customers.  As we grow and try to keep up with the breakneck pace our customers and we put ourselves through, one saying keeps coming to mind.

“The Only Easy Day Was Yesterday”

What this means is every day you will need to work harder than the last. But when you work hard every day and see what you’re now capable of — yesterday seems easy.

I remember meeting with a wealthy former Compaq executive at a former startup and what he said that day. “I have a tremendous amount of respect for what you guys do. You come in here every day and do things no normal human being would do, knowing that only 1 in 10 startups actually make it.  I couldn’t do what you do, but I respect the guts and determination.”  He didn’t invest, but his words stuck with me.

I can tell you firsthand that starting a company and figuring out how to make it successful is the hardest thing I’ve ever done.  And I had to fail more times than I can count to learn enough to finally get it right. If you’re reading this and thinking about starting a company, all I can tell you is to focus on what you believe in, don’t listen to the naysayers, work hard and focus on learning what customers want and then give it to them. And never, ever, ever give up! The breakthrough you need is just around the corner if you’re persistent enough.  If you can do that, you’ll have a fighting chance to overcome the other hurdles that lay ahead.  But having satisfied customers will provide you (and your investors and supporters) with the proof and the emotional fuel that’s required to keep going and winning.

So that’s why we’re here.  We like to win.  And we measure how we’re winning not just by recognized revenue, churn rate and all those other accepted SaaS and financial metrics, but by how many happy customers we create and make successful in the cloud with us.  That’s what keeps me going… along with the hope that this is the last time I have to start another company!