On November 1, 2016 Amazon Web Services (AWS) introduced Product Support Connection (PSC), a new program that gives vendors like SoftNAS more visibility into the end customer in order to more easily provide product support. SoftNAS is proud to be the only storage launch partner and one of a handful of partners including Chef and Sophos.
What is Product Support Connection?
With PSC, SoftNAS customers on the AWS Marketplace can directly share their contact data with AWS. AWS then provides the data to SoftNAS via an API that quickly allows us to verify your info and streamline any support requests you might have.
How does it work?
You can learn more about AWS PSC program by clicking the links below:
- AWS Marketplace announces new AWS Marketplace Metering Service – read the launch announcement on the AWS website.
- AWS Marketplace Product Support Connection Helps Software Vendors Provide More Seamless Product Support – learn more about how AWS metered pricing works with SoftNAS.
How does this benefit me?
SoftNAS customers on the AWS Marketplace will now benefit from more world class support. With your contact information being kept up to date by AWS, we are able to immediately provide support because we will already have your contact information on hand.
Thanks again to AWS for launching such a great feature! We’re looking forward to sharing even more exciting news about SoftNAS during re:Invent 2016 from November 28th to December 2nd. If you will be at re:Invent and want to learn more about SoftNAS, stop by and say hello to us at booth #844. Alternatively, you can contact us and to set up a time and date that work for you.
What is SoftNAS for AWS?
SoftNAS for AWS is a software-defined NAS filer that delivers enterprise-class NAS features with NFS, CIFS, iSCSI and AFP unified file services and S3 compatible object storage connectivity. You can try SoftNAS – with a free $100 AWS credit – for 30 days on AWS by clicking the link below: