Support plans
About Buurst support plans
Buurst is dedicated to providing efficient and superior support. There are three levels of Buurst SoftNAS support: Bronze, Silver and Gold. By default, support starts at Gold for all on-demand subscriptions of 20 TB or more on the AWS and Azure Marketplaces.
Other subscriptions start at Bronze but can be upgraded to Silver support at no extra cost through registration or upgraded to Gold as an optional paid add-on. When you login to the StorageCenter™ UI within the product, you will be prompted to register to upgrade to either Silver support. You can always register later by clicking the “Product Registration” link in the top right corner of StorageCenter. Free Trials (first 30 days on all instances) are eligible for Silver support.
Compare features
| Bronze | Silver | Gold | |
|---|---|---|---|
| Software Updates | Maintenance and Feature updates | Maintenance and Feature updates | Maintenance and Feature updates |
| Phone Support | Not Available | 9am to 5pm US Central Time 1-888-801-7524, Option 4 | 24 x 7 x 365 |
| Online Support | Access to online knowledge base | Access to online knowledge base and case management | Access to online knowledge base and case management |
| Phone Response time | Not Available | 4 business hours | 1 hour initial response, priority queue |
| Web Case & Email support | Not Available | 9am to 5pm US Central Time, 4 business hours | Priority response |
| Qualification | Product subscription | Product registration* | On-demand Marketplace subscriptions of 20TB or greater OR add-on Support contract and product registration |
| Support Contract/Annual Support Fee | Not Available | Free with product registration. | Free with On-demand Marketplace subscriptions of 20 TB or greater. Annual support contract for other subscriptions. |
* SoftNAS is eligible for Silver Support through product registration.
- Product registration through StorageCenter UI
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